SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING & DELIVERY POLICY
Last updated August 28, 2023
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Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
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WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
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Free Shipping
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We offer free standard shipping for customers from United Kingdom.
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Expedited Shipping Fees
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We also offer expedited shipping at the following rates:
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Standard 3-5 Business Days
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If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
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For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
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DO YOU DELIVER INTERNATIONALLY?
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We offer worldwide shipping. Free standard shipping is not valid on international orders Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
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WHAT HAPPENS IF MY ORDER IS DELAYED?
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If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
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HOW CAN YOU CONTACT US ABOUT THIS POLICY?
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If you have any further questions or comments, you may contact us by: Email: salessupport@nordachi.com
RETURN & EXCHANGE POLICY
RETURN POLICY
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Last updated August 28, 2023
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
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RETURNS
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All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
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RETURN PROCESS
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Please do not remove the original brand tags and labels if you want to return the product, otherwise we won't be able to proceed with the refund. Make sure the item is in the same condition and in the same original packaging.
To return an item, place the item securely in its original packaging with its brand tags, then send your return to the following address:
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Nordachi Limited
1 Buttercup House
1 BRICK KILN ROAD
ROMFORD,
RM37GH
United Kingdom
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Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to check your return.
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REFUNDS
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After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
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EXCEPTIONS
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For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
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QUESTIONS
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If you have any questions concerning our return policy, please contact us at: salessupport@nordachi.com